At Rocket Monkey Roastery we offer a no quibble guarantee for our customers. If you are not happy with the product you have received, please contact us within 14 days of order date and we will discuss how to resolve the situation.
We stand behind our produce 100% and we want you to be totally satisfied too.
Shipping Times and Policy
UK shipping is sent with Royal Mail, delivery will be made within 28 days, however usually arrives in 3 working days.
Overseas shipping is sent with Royal Mail and will also be received within 28 days, while it is usually quicker than this shipping times can vary from country to country.
On the rare occasion where a months coffee does not arrive on a gift subscription we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day.
In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an instalment doesn't arrive, provided this information is communicated within 28 days from shipping
The Rocket Monkey Team