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 01292 521000

 The Roastery:

33 Burns Statue Square, Union Arcade,

Town Centre, Ayr KA7 1SU

Registered Trading Address:

Rocket Monkey Roastery Ltd, Riverslea, Tarholm, By Annbank Ayrshire, KA6 5HX

Tel: 01292 521 000 E:accounts@rocketmonkeycoffee.com

Company Number: SC567181       VAT No: 276 4267 75

Returns Policy

Returns/Cancellation Policy


At Rocket Monkey Roastery we offer a no quibble guarantee for our customers. If you are not happy with the product you have received, please contact us within 14 days of order date and we will discuss how to resolve the situation.

We stand behind our produce 100% and we want you to be totally satisfied too.​


Shipping Times and Policy

UK shipping is sent with Royal Mail, delivery will be made within 28 days, however usually arrives in 3 working days.

Overseas shipping is sent with Royal Mail and will also be received within 28 days, while it is usually quicker than this shipping times can vary from country to country.


On the rare occasion where a months coffee does not arrive on a gift subscription we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day.

In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an instalment doesn't arrive, provided this information is communicated within 28 days from shipping